Help Center
Frequently Asked Questions
1. Ordering Guide
Q: How do I place an order on CADBURS.com?
A: Simply browse our products, add items to your cart, and proceed to checkout. You can select your preferred payment method and complete your purchase in a few easy steps.
Q: How can I ensure the milling burs are compatible with my machine?
A: You can search by Machine Brand or Material Type. If you’re unsure, please contact our support team with your machine model for assistance.
Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard) via Stripe for all orders. Bank Transfer (T/T) is available for orders of USD 200 or more; please contact us at [email protected] for bank details after placing the order.
Q: Can I modify or cancel my order after placing it?
A: If your order has not been shipped yet, you can contact us to modify or cancel it. Once shipped, changes are no longer possible.
2. Shipping & Delivery
We ship worldwide via express couriers (DHL, FedEx, UPS, TNT, Aramex). Orders are processed within 1–3 business days. For full details on shipping times, costs, customs, and tracking, please see our Shipping Policy.
3. Product Compatibility
Q: How do I know if the burs are compatible with my milling machine?
A: Check the Machine Brands section on our website, or consult your machine’s specifications. For any doubts, feel free to contact us with your machine model.
Q: Which burs are suitable for zirconia, wax, or PMMA materials?
A: We recommend checking our Material Types section for the appropriate burs designed for specific materials.
Q: How long do your milling burs typically last?
A: The lifespan depends on material hardness, usage frequency, and proper handling. On average, our burs last 800–1000 units under normal usage conditions.
4. Returns & Refunds
We accept returns for defective or incorrectly shipped products. You must notify us within 30 days of receiving your order. For full details on return eligibility, shipping costs, refund process, and exchanges, please see our Return & Refund Policy.
5. Account
Q: Do I need to create an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and access exclusive offers.
Q: I forgot my password. How can I reset it?
A: Click on “Forgot Password” on the login page and follow the instructions to reset your password.
6. Contact Support
Still have questions?
Feel free to reach out to our support team:
Email: [email protected]
WhatsApp: +8618680571046
We typically respond within 24 business hours.